Privacy Policy

When you book a cleaning service, we collect:

• Contact information: name, phone number, email address

• Service address and home access details (keys, lockbox codes, gate codes)

• Payment information: credit card details, Venmo/Zelle handles

• Cleaning preferences: pet information, priority rooms, product preferences

• Communication history: texts, emails, and notes from conversations

We use your information to:

• Schedule and perform cleaning services

• Communicate appointment details, arrival windows, and updates

• Process payments and send invoices

• Remember your preferences for future visits

• Respond to questions, concerns, or service requests

• Improve our services based on feedback

We do NOT sell or rent your personal information to third parties.

We may share your information only in these limited circumstances:

• With our cleaning team members who need access to your home and preferences to perform the service

• With payment processors (Stripe, PayPal, etc.) to complete transactions

• With insurance providers in the event of a damage claim

• When required by law or to comply with legal processes

We take reasonable measures to protect your information:

• Payment information is processed through secure, PCI-compliant third-party providers

• Access codes and sensitive details are stored in encrypted systems

• Only authorized team members have access to customer data

• We regularly review and update our security practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we do our best to protect your data.

We retain your information for as long as you are an active customer.

If you cancel service, we may keep basic records (contact info, service history) for up to 3 years for accounting, legal, and operational purposes.

You can request deletion of your data at any time by contacting us. Some information may be retained as required by law (e.g., tax records).

You have the right to:

• Access the personal information we have about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your information (subject to legal requirements)

• Opt out of marketing communications (though we rarely send them)

To exercise these rights, contact us at a@amigaclean.com or (408) 320-5245.

Our website may use cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Improve user experience

You can disable cookies in your browser settings, though this may affect website functionality.

Our website may contain links to third-party services (e.g., payment processors, social media).

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Our services are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children. If we discover we have collected such information, we will delete it promptly.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used

• Right to request deletion of your personal information

• Right to opt out of the sale of personal information (we do not sell your data)

• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at a@amigaclean.com.

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Email: a@amigaclean.com

• Phone: (408) 320-5245

• Mail: Amiga, South San Francisco, CA 94080